Booking Policy
How bookings, payments, changes and cancellations may be handled by IMPRESSIVE GATEWAY. This is a draft for review.
Last updated: [Date to be added]
1. About this policy
This is a draft booking policy prepared for IMPRESSIVE GATEWAY. It describes how bookings may be confirmed, paid for, changed and cancelled. It is provided for review and must be confirmed by the business and its legal advisors before publication. Replace the placeholder details below with the company's verified practices.
2. Confirming a booking
A booking is confirmed only when the relevant provider (airline, hotel, tour operator, insurer) accepts it and any required payment or deposit is processed according to their terms. Submitting an inquiry through this website is not a confirmation. We will tell you clearly when a booking is confirmed and what it includes.
3. Payment
[To be confirmed.] Payment terms - including deposits, full-payment deadlines, accepted methods and currency - depend on the providers involved and must be confirmed with you before booking. The business should set out its standard payment terms here after review.
4. Cancellations and refunds
[To be confirmed.] Cancellation rights, refund periods and any cancellation charges depend on the rules of the providers involved and the timing of the cancellation. These should be set out clearly before you book. The business must confirm its own cancellation and refund practices with a legal advisor before publication.
5. Changes to a booking
If you need to change a confirmed booking, contact us as soon as possible. We will help within the rules of the issued tickets and bookings, though changes may be subject to provider fees, availability or restrictions.
6. Third-party terms
For flights, accommodation, tours, insurance and visas, the issuing provider's terms apply to that booking. Their rules govern changes, refunds, liability and availability. We help navigate them; we do not override them.
7. Contact about a booking
For any question about an existing or planned booking, contact us through the Contact page. [Add verified contact details and response-time expectations.]